Voip migration project plan

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Most small to mid-sized businesses have limited IT resources and need to rely on vendors and channel partnerships for VoIP installations and migrating from analog to digital or hybrid networks. A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets.

Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud. You can connect with our organization and it's representatives via :. We are a group of engineers and architects solely focused on business class telecommunications and systems integrations.

Many of us hold certified credentials from companies such as Cisco, Microsoft and Citrix while others are passionate about telecommunications with decades of combined professional expertise.

From criticism to kudos or simply networking with other telecom professionals, we would be honored to hear from you. Contact us Privacy Statement. Large and enterprise-sized businesses face the even more daunting task of stitching together legacy communication systems and antiquated PBX systems with new VoIP systems that span several service locations, each with their own set of business requirements to be satisfied by the VoIP migration plan.

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Preparation Is Key to Successful VoIP Migration

Unified Communications Power 'Cake Boss' Growth 'Cake Boss' bakery recently upgraded their legacy PBX phone system to include unified communications and streamline sales growth pushed by rapid demand and company expansion. VoIP to Replace Fixed-line and Mobile Calling within 15 Years A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets.

Pros and Cons of Hosted Unified Communications Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud. About Business VoIP Experts We are a group of engineers and architects solely focused on business class telecommunications and systems integrations.

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Yes, our phone system is VoIP ready. Uncertain, please advise. Less than Improve voice service? Replace outdated equipment? Future-proof your communications infrastructure? Make staff more productive?

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Taken together, your goals and your budget will help determine the foundation for your VoIP strategy. Will you convert to VoIP at all school sites simultaneously, or will you choose a phased approach to rolling out the service over time?

If you take the latter approach, which sites will get VoIP service first, and why? How long of an implementation cycle are you looking at? When choosing a service provider, you should opt for a stable, experienced company that offers best-of-breed solutions. Make sure your provider clearly understands your needs and can fully deliver on them. Ideally, your service provider will have extensive experience in the education market. In order to see that there is no latency or jitter that affects the quality of your voice communications, make sure your service provider offers QoS tools to optimize voice performance.

Also, make sure you understand the training that will be required of your staff, and plan accordingly. Work with your service provider to develop a migration plan that helps your service continue uninterrupted during normal school hours. Once you perfect the necessary equipment configurations, you can roll out the service across other lines or buildings.

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Start slow, perfecting one line first and then rolling it out to others. Choose a provider When choosing a service provider, you should opt for a stable, experienced company that offers best-of-breed solutions. Pay attention to quality of service. Share this with others. Twitter Linkedin Facebook Email.The key to realizing those benefits is to plan carefully before migrating to an IP-based phone system, regardless of the deployment model.

For most people, the phone remains their most valuable business communications tool. Because every member of the organization is potentially impacted by a phone system migration, it is important to take a measured approach with an emphasis on evaluation and preparation to ensure the solution ultimately meets all your operational requirements. Assemble a Team. Involve stakeholders representing all areas of the organization — including management, end-users and IT — in the planning and evaluation process.

A team lead or project manager will oversee the project and help ensure that key deadlines and benchmarks are met. Define Business Goals. Clearly identify specific objectives. These may include standardizing business units on a single platform, enhancing customer service, integrating communication channels, improving productivity, enabling mobility and more.

Define User Needs. However, surveys indicate that as many as 75 percent of these features regularly go unused. It is important to survey end-users to discover what features they need and want. A mobile client for the soft phone is increasingly a must-have feature. Determine Network Requirements. Bandwidth demands, switching and routing capacities, network interfaces, firewall security, cabling and many other factors can affect the delivery of voice packets across a data network.

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Organizations must collect an array of metrics to assess the voice readiness of wired and wireless networks, and then determine where additional equipment or upgrades are needed. Determine Support Requirements. Organizations may have network specialists on staff, but IP telephony requires a unique set of skills. Identify Partners. Once functional requirements have been identified and documented, it is time to solicit and evaluate vendor proposals to determine which product is the best fit.

Develop an Implementation Plan. Working from a current network diagram, document the optimal configuration of all devices to be added — including detailed plans for resolving any potential compatibility issues.

Check that the site is fully prepared for new gear, including power and cabling requirements. Once preparation is complete proceed with hardware installation and software configuration. This is when your team will establish key protocols for prioritizing voice traffic on the network, establishing QoS metrics, setting routing requirements and extending security measures to voice traffic. Test, Test, Test. To avoid propagating configuration errors throughout the organization, set up a pilot program to stress test the network before going live.

Once problems have been identified and corrected, begin with an initial deployment limited to IT staff and key users so they can get accustomed to the new system before moving on to an organization-wide migration. A solutions provider with demonstrated expertise in the design, configuration and implementation of IP phone system can streamline the implementation and help ensure success. Contact SSD to discuss our capabilities. Save my name, email, and website in this browser for the next time I comment.When you replace your regular phone system, aka PSTN or POTS, with voice over internet protocol, or VoIP, you need to develop a detailed plan to ensure that you get the call quality, scalability, and reliability you need.

Today, a solid VoIP implementation can rival mobile phone or landline calls. This will mean working with your providers and a significant increase might even mean you need to evaluate multiple providers. If you have a large inside sales team, contact center, or help desk, you will need to work with those teams to understand their special needs, such as usage and quality. Understand the growth plans of these teams.

Is inside sales planning on doubling in size next year? You could easily get behind without detailed information from user expectations. Develop a project plan Set goals and establish milestones to keep the project moving and report progress to stakeholders and your executive champions.

Establish a timeline Once you know how you need to address your bandwidth, develop a timeline so you can coordinate with your providers as well as your internal constituents. Miscues on delivery or cut overs could be costly to your business.

PBX to VoIP strategies

You may want to build in some redundancy as part of your plan, either short term or long term. Address VoIP security vulnerabilities Because VoIP routes calls through the same paths used by network and internet traffic, it is also subject to some of the same vulnerabilities and threats cyber criminals use to exploit these networks.

VoIP traffic can thus be intercepted, captured or modified and is subject to attacks aimed at degrading or eliminating service. Make sure you have a solid plan in place to address any issues and be alert and train users to be aware of vulnerabilities such as caller ID spoofing.

Create a cross-functional team One of the most critical items in building your VoIP implementation project plan is putting together the right team of cross-functional stakeholders that is backed by executive sponsorship. That requires communications and cooperation.

Create infrastructure for the team with email groups and a project website.

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These seven steps are just a sampling of the most critical elements in building your VoIP project implementation plan. Contact us to see how a successful VoIP migration can be part of your technology roadmap.

voip migration project plan

No products in the cart. Here are just a few of the things that you need to include in your VoIP project plan. Latest Updates. Blog Tim on TEM.

voip migration project plan

Ask the Telecom Pro — April Technology Empowering Resilience. All rights reserved. VAT number Search for:.Our tips look at how you can migrate to a IP telephony system smoothly.

Start by understanding what you really want to achieve; improve service, cut costs, replace out of date equipment. Use these business requirements to draft a plan and refer back to them when the project starts to get technical. Keep focussed on the business issues you want to address. Each member will represent the key users. Their needs should be fed into the overall strategy.

It is important to decide, near the start of the project, whether you want an all in one go or a staged process. Both have merits and both have issues.

Do you need to keep some sites on existing assets? Or is it easier if everyone has the new phone system at one go? This almost goes without saying but make sure that the telephony supplier understands your needs and can fully deliver on them.

Selecting a stable organisation who uses best of breed technologies is a good starting point. Look for ones that provide a complete solution and not just phones on the desk. The solution should include phone numbers, connectivity, a range of phones, resilient hardware, full project management and a range of business grade telephony applications.

Preparing the end user expectations is vitally important. Make sure that they know what to expect. Other concerns that will almost certainly be raised are the quality of the voice calls, security and the resilience of the platform.

If they are happy then the migration will have been a success. This is almost certainly the first time you have done this but it should not be the first time your selected telephony supplier has. Use their knowledge and expertise. Canvas them for ideas that have worked for their other customers. Make sure that you are happy with the plans, that you understand the responsibilities and be sure that it is achievable.

Some systems include huge numbers of features and you can be sure that you will not need them all.

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You should only be paying for applications and features that you have no need for. Look at services that offer modular applications so you can select only what is relevant to your business case.

Some deployments are more complex than others. You will probably not need much if any training if you are just putting phones on desks. However, with applications like voicemail or hunt groups you will require some training. If you are deploying call centre and receptionist console then the training requirements will be higher.

It is also important to understand how much of the administration your chosen solution requires.

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The phone system is still the primary means of communicating with your customers. This means that the migration from legacy to IP phone systems will be more closely watched that a lot of IT changes.

However, be advised by them and learn from their experience with other customers. Evaluate the success of the deployment. Look at areas that could have been improved and revise the plan. If you are doing a multi-site role out then these refinements will create a smoother deployment.

Look at how you will add additional handsets and new functionality. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.InUW-IT embarked on a major transformation of the legacy UW telephone service, which was no longer supportable by the vendor.

Based on emerging technologies, UW-IT developed an architecture and detailed proposal for a multi-year effort to integrate and revolutionize communications across all three UW campuses.

This effort involves integration of voice communications with other forms of communications including voicemail and email. The implementation phase is being carried out in concert with other technology refresh efforts, such as building cabling infrastructure and networking upgrades. The goal is to have all end users migrated from the aging infrastructure during a three-year window. The project is targeting locations that are ready to support VoIP technology with a high level of service, i.

As the other refresh efforts work in parallel, a new set of buildings will be ready for the telecommunications upgrades the following year. As part of the upgraded Telecommunications systems, Softphone is now available. Softphone is a software program for making telephone calls over the Internet using a computer, rather than using dedicated hardware.

You can choose to replace your desktop handset with Softphone. Unlike the desktop handsets, Softphone is available as part of the existing Dial-Tone fee, with no monthly lease fee. However, if turning in your desktop phone is not an option, Softphone can still be run side-by-side with your desktop phone using the same extension and giving you an enhanced experience with the flexibility to keep your legacy deskphone as well as allow you to use a laptop as your phone when you are mobile on the UW campus not for telecommuting.

Email: help uw. Your Name required. Your Email required. Your Message. Research Computing Cloud computing for research Does your research belong in the cloud? IT Connect. Search IT Connect:. The project was divided into three distinct phases: Phase 1completed instabilized critical customers by upgrading infrastructure hardware and software. Phase 2completed inimplemented a new Avaya communications core that will replace the existing legacy communications core no longer supported by Avaya.

Phase 3 commenced in early and is the third and final phase of the multi-year initiative. This final phase migrates existing telephone customers from the legacy telephone core to the new communications core using Voice over IP VoIP. Phase 3 Implementation The implementation phase is being carried out in concert with other technology refresh efforts, such as building cabling infrastructure and networking upgrades.

Existing digital or IP handset customers will be migrated, where supported, to the new VoIP technology and will be issued new telephone handsets at no cost. Sites that are not VoIP ready will remain on the older analog service. UW-IT will provide Softphone-only customers with a free headset that will be maintained by the customer.

For specific handset information, see the table below. Phone Types What You Need to Know… NEW Softphone Choose: 1 Replace desktop handset with Softphone 2 Augment your desktop handset with Softphone 3 Neither Note: UW-IT will initially provide, for Softphone only customersa headset at no cost, which will be maintained by the customer Existing VoIP Phone —, If you have an existing, or phone, it will be replaced with a new phone at no additional cost to your department.

Existing VoIP Phone —If you have an existing or phone, it will be replaced with one that has upgraded software at no additional cost to your department. Existing Digital Phone —,D, D, D, D If you have an existing,D, D, D, or D phone, it will be replaced with a new phone at no additional cost to your department.

Existing Analog phone — various phone models If you have an analog phone, you have a few options: 1 Replace your analog phone with a Softphone on your PC or Mac.

UW-IT will provide a standard headset or you can purchase your own. How Does the Upgrade Process Work? An additional notice of days will be sent to any identified department and building points of contact.

Site Survey: A building site survey will be performed to gather phone and outlet counts and office space layout. This information will be used to create a customer profile.It's always smart to think long-term and have a strategy that guides not only your current initiative with a customer, but the next one as well. That is, after you complete the project at hand, where will that leave you? Do choices you make in this project eliminate future choices?

Advantages of foresight and long-term planning include consistency, more efficient utilization of your resources, and project budgets that help instead of hurt you.

First, spreading the work over multiple projects reduces the risk of any given project. Second, it's more efficient and thus profitable for you to use a few resources over a long period of time as opposed to a large number of resources in a very short period of time to accomplish the same scope.

For instance, keeping a couple guys on a project all year instead of using 20 guys for a month.

Migrating from PBX to VoIP: A hybrid VoIP approach

The combination of these also mean that it's easier to sell a small first-step project than a high-dollar comprehensive project, and success in the small, lower-risk project will usually result in being awarded subsequent projects with well-defined objectives.

In light of this, let's look at two long-term strategies for migrating a customer's telephony set up from a legacy PBX to a VoIP system. Some of the potential advantages of this approach are:. An additional advantage of this approach is that if you have some users on legacy phones and other users on IP phones for some period of time, it's OK.

voip migration project plan

It won't be perceived as a stalled or failed project. Because your customer isn't paying for complete legacy and IP infrastructures simultaneously, they can migrate users as they can afford new phones instead of being under tremendous financial pressure to complete the project to avoid infrastructure costs. Then migrate users individually from one system to the other, decommissioning the legacy infrastructure once the last user is migrated.

The advantages of this approach are:. Understanding why your customer wants to migrate to VoIP is the key to navigating these two options.

There are many possible drivers, and being able to identify the important ones will often make the choice of options fairly obvious. For instance, if the key driver is that the current environment is so old, that it's experiencing a lot of failures, that clearly favors option B.

If the key driver is toll-bypass, then option A is probably a lot faster and less expensive. In any case, look for the fastest path to satisfy the driver while still keeping a long term view of the overall strategy, keeping in mind that the various activities described above are really more about strategies than projects, as they can be sorted into one or many projects, depending on the size and complexity of the environment. Please check the box if you want to proceed. Training bodies have reacted to the lockdown with moves to make it easier for resellers brushing up on their skills to sit exams.

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